Customer Service

Return Policy


Calligraphy panels, geometry panels and personalized panels

These products from this webshop are custom made according to the specification you have entered. The right of withdrawal is therefore not applicable. The sale is therefore final after successful payment.


"Specials" products

Occasionally it may occur that you may want to return an order. Maybe because you don't like the product, or maybe there is another reason why you would not want the order. Whatever the reason, you are entitled to cancel your order up to 14 days after receipt without notice.

You have 14 days left to return your product after cancellation. You will then be credited with the full order amount including shipping. Only the costs for returning the purchased products to Islamic Gifts NL are at your own expense. These costs are around €12 per package, check your carrier's website for the exact rates. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories. To use this right, you can contact us at info@islamicgifts.nl. We will then refund the due amount within 14 days of registration of your return, provided that the product has already been returned in good order.

Should the product be damaged (or the packaging be more damaged than necessary to try the product), we can pass on this value reduction of the product towards the customer. Please treat the product with care and make sure that it is well packaged in return.


Do you want to trade your product?

That is no problem at all for the "Specials" products. You can contact info@islamicgifts.nl. However, you will be responsible for the cost of returning the product.


I have filled in a wrong delivery address!

Accidentally sent a wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.

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